Refund policy

Returns, Refunds & Warranty

Our Commitment to Quality

At Sunshine Coast House Signs, every sign is custom designed and manufactured in our Sunshine Coast workshop using premium materials and quality craftsmanship.

We take great pride in every order we produce and stand behind the quality of our products. If there's ever an issue with your order, we're here to help.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

2-Year Warranty

In addition to your rights under the Australian Consumer Law, all Sunshine Coast House Signs products are backed by a 2-year warranty against manufacturing defects and material faults under normal residential use, starting from the date you receive your order.

Our warranty covers defects in materials and workmanship when the product has been installed and maintained as intended.

Our warranty does not cover:

  • Damage caused during installation

  • Incorrect installation or misuse

  • General wear and tear

  • Damage caused by accidents, vandalism or extreme weather events

  • Damage resulting from improper care or maintenance

  • Normal ageing or fading caused by environmental conditions beyond the intended use of the product

How to Make a Warranty Claim

Contact us with your order number, a description of the issue and clear photographs of the product. If your claim is covered, we'll repair or replace the product at no cost to you, including any postage needed to assess or return it.

The benefits of this warranty are in addition to other rights and remedies you have under a law in relation to the goods.

This warranty is provided by Sunshine Coast House Signs (The Trustee for MRS Robinson Family Trust, ABN 37 841 175 002), 6/3 Dual Avenue, Warana QLD 4575. Phone 0492 510 747. Email hello@sunshinecoasthousesigns.com.au.

Damaged or Faulty Products

If your order arrives damaged, faulty or defective, please contact us as soon as possible, ideally within 7 days of receiving your delivery, so we can lodge a claim with the courier.

To help us resolve the issue as quickly as possible, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging if it was damaged during transit

Once we've assessed your claim, we'll arrange a repair, replacement or refund in line with your rights under the Australian Consumer Law, at no additional cost.

Returns & Refunds

As every Sunshine Coast House Sign is custom made to order, we are unable to offer returns, exchanges or refunds for:

  • Change of mind

  • Incorrect colours, sizes or finishes selected during ordering

  • Incorrect address details, spelling or information supplied by the customer

  • Artwork that has been approved prior to production

Please carefully review your artwork proof and order details before approving production, as every sign is manufactured specifically for your order.

This doesn't affect your rights if your sign is faulty, doesn't match the proof you approved, or doesn't match its description.

Need Assistance?

If you have any questions regarding your warranty, returns, refunds or your order, we'd love to help.

Email: hello@sunshinecoasthousesigns.com.au

Phone: 0492 510 747

Our friendly Sunshine Coast team is committed to delivering premium Australian-made house signs backed by exceptional customer service from design through to delivery.